I cannot download the webcasts
The solution is to clear your browser’s memory. The process to do this is different for the various browsers.
A guide to the steps involved can be found at this location: http://www.refreshyourcache.com/en/home
Administering students through the ATA Portal - downloading material
Download the course material that will allow you to adminster and present a course. You can do this by clicking on the Download Material tab and clicking the title for the information you wish to download.
Why is the sound not working on the App
For videos and webcasts to play sound on an IOS device you will need to ensure sound is turned on on your mobile device and that it is not set to silent.
Can I print the slides?
Yes - there is a print button available in the webcasts so that you can print out the slides and study them without having to be online. Simply click on the 'hamburger' icon, which is located in the bottom right of the webcast. From this menu select ...
I am unable to access my course on the App
For some older style courses you will be unable to view the webcasts and assessments via the App. You will still be able to see the status, score and expiry date but access to the videos will be blocked due to the material not being optimised for app ...
How do I print my certificate?
A self-print facility has been introduced for all course certificates. Once you have passed your course and a certificate has been generated*, you can click 'certificates' on the menu on the left under the ‘My Dashboard’ area. Here you will see an ...