I cannot download the webcasts

I cannot download the webcasts

The solution is to clear your browser’s memory.  The process to do this is different for the various browsers. 

A guide to the steps involved can be found at this location: http://www.refreshyourcache.com/en/home

    • Related Articles

    • How to change the language for the audio

      Language options are available on webcasts in selected courses. Press Play on the webcast to begin the video. Once the video is playing, click on the language selection box in the bottom right corner of the player (where it displays the current ...
    • Translate language within a course

      For Captions If English is not your first language, you’ll be pleased to know that our website is available in over 109 different languages using the Google Translation tool provided within your browser. Before entering the course, please select your ...
    • Webcast Not Launching on iPhone, iPad or Mac – “Missing key-pair-id” Error

      If you see this error when starting a webcast: “missing key missing key-pair-id query parameter or cookie value” it is usually caused by a Safari privacy setting called Prevent Cross-Site Tracking. This setting is turned on by default on Apple ...
    • Company Admin Dashboard

      We’re introducing a new Company Admin Dashboard Who gets access? A new Company Admin tag will automatically be added to the Passport Administrator’s account when they have a valid Passport. If the Passport expires, the access will automatically be ...
    • Missing key error

      “Missing key missing key-pair-id query parameter or cookie value” If you are seeing this error message when trying to watch a webcast In most cases, simply closing the webcast and launching it again fixes the issue. It is usually a temporary ...