How to Add an Email Address to Your Safe List in Common Email Clients

Emails from important contacts or organizations sometimes end up in the spam or junk folder by mistake. To prevent this from happening, you can add the email address to your "safe list" or "whitelist," which tells your email client that emails from that address are trusted. This article provides step-by-step instructions on how to add the email address supportdesk@commscopetraining.com to the safe list in popular email clients: Outlook Desktop, Outlook.com, Gmail, and Apple Mail.

1. Outlook Desktop (Windows & Mac)

To add an email address to the safe list in the desktop version of Microsoft Outlook:

Windows:

1. Open Outlook: Launch Outlook on your desktop.
2. Go to Junk Email Settings:
• Navigate to the "Home" tab.
• In the "Delete" group, click the Junk dropdown arrow.
• Select Junk Email Options.
3. Add to Safe Senders:
• In the Junk Email Options window, go to the Safe Senders tab.
• Click on Add.
• Type in supportdesk@commscopetraining.com.
• Click OK.
4. Save Changes: Click Apply and then OK to close the window.

Mac:

1. Open Outlook: Launch Outlook on your Mac.
2. Navigate to Preferences:
• Click on Outlook in the top menu bar.
• Select Preferences.
3. Open Junk Email:
• In the Preferences window, select Junk under the "Email" section.
4. Add to Safe Senders:
• In the Junk Email window, click on the Safe Senders tab.
• Click the + button.
• Enter supportdesk@commscopetraining.com.
• Close the window to save the changes.

2. Outlook.com (Web Version)

To add an email address to the safe list in Outlook.com (formerly known as Hotmail or Live.com):

1. Login to Outlook.com: Go to outlook.com and sign in with your Microsoft account.
2. Open Settings:
• Click on the gear icon (⚙) in the top-right corner.
• Scroll down and click on View all Outlook settings at the bottom of the menu.
3. Access Junk Email Settings:
• In the settings pane, go to Mail > Junk email.
4. Add to Safe Senders:
• Under the Safe senders and domains section, click Add.
• Type in supportdesk@commscopetraining.com and press Enter.
5. Save Changes: Click Save at the bottom of the settings window.

3. Gmail (Google Mail)

To ensure that emails from supportdesk@commscopetraining.com never end up in your Spam folder in Gmail:

1. Login to Gmail: Open Gmail and sign in.
2. Go to Filters and Blocked Addresses:
• Click the gear icon (⚙) in the top-right corner and select See all settings.
• Navigate to the Filters and Blocked Addresses tab.
3. Create a New Filter:
• Scroll down and click on Create a new filter.
4. Enter Email Address:
• In the "From" field, type supportdesk@commscopetraining.com.
• Click Create filter.
5. Choose Action:
• Check the box next to Never send it to Spam.
• Optionally, you can also choose to Mark it as important to ensure visibility.
6. Finalize the Filter: Click Create filter to save your settings.

4. Apple Mail (Mac)

To whitelist an email address in the default Mail app on Mac:

1. Open Apple Mail: Launch the Mail app on your Mac.
2. Go to Preferences:
• Click Mail in the top-left corner of the menu bar.
• Select Preferences from the dropdown menu.
3. Navigate to Rules:
• In the Preferences window, go to the Rules tab.
• Click on Add Rule.
4. Create a Rule:
• Name the rule something like "Whitelist CommScope Training."
• Under the "If" section, set the criteria to From > Contains.
• Enter supportdesk@commscopetraining.com in the field.
5. Set the Action:
• In the "Perform the following actions" section, choose Move Message and select Inbox.
6. Save Rule: Click OK to create the rule and then click Apply when prompted.

Conclusion

By adding supportdesk@commscopetraining.com to your safe list, you ensure that important emails will land directly in your inbox, avoiding the spam or junk folders. These steps should work across the common email clients, and each client allows users to either create a safe list or filter specific addresses to keep your inbox organized and prevent missing important communications.

If you encounter any issues with the steps provided, you can consult the help or support sections of your email provider for additional assistance.