Taking your training
Issues taking courses on an iPad
With the updates on Safari - sometimes some unexpected behaviours happen within the courses. You can avoid this by downloading the Google Chrome App on your iPad or following the below steps. - Open up Safari - In the top left-hand corner click on ...
Why do some questions refer to Meters and Kgs and not Feet and Lb?
The courses and products are global, so we work with both imperial for the USA and Metric. In preference we give examples often with Metric as it's more universally recognized. In assessments we do not expect you to perform calculations.
Translate language within course
If English is not your first language, then you will be pleased to know that our assessments are available in over 109 different languages using the Google Translation tool provided. To translate the full website, click on the 'Globe' icon in the ...
What is the pass mark?
A specific mark is not published as it may vary and change for a given course. The CommScope system has a feedback dialogue both during and at the end of the assessment that enables you to gauge how well you are doing and follows the descriptions ...
How long should I allow to study a training course?
This will depend upon your level of experience with the topic. You should allow time to review the entire course material but this will vary for each individual course so we have displayed a guide as part of the course description under the Catalog. ...
What style of question will I be asked?
The questions are pictorial and multiple choice, each with four possible answers. A clock timer starts when you enter the lesson and counts down until you complete the assessment. If you are taking an exam style assessment you will only have one ...
How do I provide feedback about a course?
There are two ways in which you can provide feedback about training. Firstly there is a webcast feedback button that you can click and comment on at any time about course material. The second option is to complete the course evaluation once you have ...
How does the assessment system work?
Once you have studied the online training material, you will then need to take the 'online assessment' and this can be taken at any time after receiving email confirmation that the training has been added to your account. You can take the lessons in ...
How many SYSTIMAX D&E and I&M current qualifications do I need as a Select or Premier Partner?
Some CommScope partner programs require companies to maintain certain levels of training qualification in order to support the CommScope solutions and warranties. More information is available on the CommScope PartnerPRO web pages. If you are already ...
Can I have a report on who I have trained and when certification runs out?
Unfortunately we do not currently have this functionally for full company information. Please do contact us at supportdesk@commscopetraining.com and let us know you wish to receive a report. Due to the large number of companies doing training via our ...
Can I print the slides?
Yes - there is a print button available in the webcasts so that you can print out the slides and study them without having to be online. Simply click on the 'hamburger' icon, which is located in the bottom right of the webcast. From this menu select ...
Can I access the material after I complete the course?
Once you have completed an online course, the learning doesn't have to end there. You may want to revisit the material to answer a specific enquiry, you may need to re-download a technical document or you may simply want to refresh your memory. ...
How long have I got to complete the training?
Once you have purchased a course, you have one year to complete the course. If you haven't completed your course within this time, you will lose access to the training material and will not be able to complete the assessment and gain your ...
Can I retake an assessment/course if I fail?
Our policy is not to reset course assessments. However, we will review the nature and circumstances of the failure, if required, and discuss it with you and/or your local CommScope representative. Any reset of assessments may incur a further ...
I cannot download the webcasts
The solution is to clear your browser’s memory. The process to do this is different for the various browsers. A guide to the steps involved can be found at this location: http://www.refreshyourcache.com/en/home