Taking your training
How to Print the Course
There is now a print facility in courses to give users the option to print the webcasts. To find the print option click on your course in your account, click on the webcast, press play and at the bottom left you will see the printer icon, see image ...
How to clear cache and cookies in Edge
Why Clear Cache and Cookies? Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. ...
Issues taking courses on an iPad/Safari
With the updates on Safari - sometimes some unexpected behaviours happen within the courses. You can avoid this by downloading the Google Chrome App on your iPad or following the below steps. - Open up Safari - In the top left-hand corner click on ...
Translate language within course
If English is not your first language, then you will be pleased to know that our website is available in over 109 different languages using the Google Translation tool provided within your browser. For Chrome: Go to a webpage written in another ...
What is the pass mark?
A specific mark is not published as it may vary and change for a given course. The assessment system has a feedback dialogue both during and at the end of the assessment that enables you to gauge how well you are doing and follows the descriptions ...
What style of question will I be asked?
The questions are pictorial and multiple choice, each with four possible answers. A clock timer starts when you enter the lesson and counts down until you complete the assessment. If you are taking an exam style assessment you will only have one ...
How do I provide feedback about a course?
There are two ways in which you can provide feedback about training. Firstly there is a webcast feedback button that you can click and comment on at any time about course material. The second option is to complete the course evaluation once you have ...
How does the assessment system work?
Once you have studied the online training material, you will then need to take the 'online assessment' and this can be taken at any time after receiving email confirmation that the training has been added to your account. You can take the lessons in ...
Can I access the material after I complete the course?
Once you have completed an online course, the learning doesn't have to end there. You may want to revisit the material to answer a specific enquiry, you may need to re-download a technical document or you may simply want to refresh your memory. ...
How long have I got to complete the training?
Once you have purchased a course, you have one year to complete the course. If you haven't completed your course within this time, you will lose access to the training material and will not be able to complete the assessment and gain your ...
Can I retake an assessment/course if I fail?
Our policy is not to reset course assessments. However, we will review the nature and circumstances of the failure, if required, and discuss it with you and/or your local CommScope representative. Any reset of assessments may incur a further ...
I cannot download the webcasts
The solution is to clear your browser’s memory. The process to do this is different for the various browsers. A guide to the steps involved can be found at this location: http://www.refreshyourcache.com/en/home