Cabling Science, as CommScope’s authorized training provider has long recognized that individuals with whom we conduct business value their privacy. However, to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary and desirable. It is Cabling Sciences goal to balance the benefits of e-commerce with the rights of individuals to prevent the misuse of their personal information.
If you are a customer, student or instructor, or just visiting our website, this policy applies to you.
If you are a registered customer or a visitor to our website we act as the ‘data controller’ of personal data. This means we determine how and why your data are processed.
Telephone number: 01460 279927
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk ). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This version was last updated on 16th August 2021
We may be required to make changes this Privacy Policy at any time. While significant changes will be notified to our users by email, we request that your check back here occasionally to view more minor changes.
It is important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
From the first moment you interact with the CommScope Infrastructure Academy, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.
Here’s when and how we do this:
Your name, address, telephone number, email address, company details...
Your bank account number, sort code, credit/debit card details...
Your record of learning, assessment results, certifications…
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version...
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions...
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we must to comply with the law.
The CommScope Infrastructure Academy is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target the CommScope Infrastructure Academy at children, and we do not knowingly collect any personal data from any person under 16 years of age.
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure, providing online training, enrolment on classroom training,
Legal basis: contract | legitimate interests
Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.
Legal basis: contract | legitimate interests
Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.
Legal basis: contract
Sending you emails and messages about new features, products and services, and content.
Legal basis: consent | legitimate interests
You have given clear consent for us to process your personal data for a specific purpose.
If you have previously given consent to our processing your data, you can freely withdraw such consent at any time. You can do this by updating preferences in your user profile, or emailing us at supportdesk@commscopetraining.com.
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions, allow you to log in or provide you with any training without personal data.
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but you will not be able to log in the CommScope Infrastructure Academy and certain services (like Zoho, which are customer support tools) will not work effectively.
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by using the link in the email, by updating your marketing preferences of your user profile, or emailing us at supportdesk@commscopetraining.com.
You can exercise your rights by sending us an email at supportdesk@commscopetraining.com .
This includes the right to ask us supplementary information about:
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You can update much of your personal data from your Profile page if you have a user account, or emailing us at supportdesk@commscopetraining.com.
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the CommScope Infrastructure Academy service to you.
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of the CommScope Infrastructure Academy.
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at www.ico.org.uk.
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect and have been awarded a Cyber Essentials certificate from the UK National Cyber Security Centre. Certificate no: QGCE1425
The personal data we collect is processed at our offices in the UK and in any data processing facilities operated by the third parties identified below.
By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
We will only retain your personal identifiable data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal identifiable data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.
Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it:
Service provider | Data collected or shared | Purpose | Place of processing |
|---|---|---|---|
Rackspace |
| This is a web hosting support provider. They provide support for our hosting environment and some related cloud hosing services. | EU |
Amazon Web Services |
| This is a web hosting provider. They provide the hosting environment on which our webservers, databases and file services are located. | |
Dalaric |
| Provides web application development, testing and maintenance services. | EU |
Service provider | Data collected or shared | Purpose | Place of processing |
|---|---|---|---|
Google Analytics |
| Google Analytics is a web analytics service: we use it to track your use of the service, and prepare reports on user activity. | US |
Facebook |
| This is a web analytics service: we use it to track your use of the service, and prepare reports on user activity. | EU |
Service provider | Data collected or shared | Purpose | Place of processing |
|---|---|---|---|
Zoho |
| We use this service for customer communications, user interaction and helpdesk assistance, as well as hosting landing pages and sending marketing emails to those who have opted in. | EU |
Mailchimp (Mandrill) |
| We use this service to store email addresses for our mailing list and transactional emails and sends email communications to our users. | EU and US |
Zendesk |
| We use this service for our user discussion board which facilitates the communication between users. | EU and US |
Service provider | Data collected or shared | Purpose | Place of processing |
|---|---|---|---|
WorldPay |
| This service processes payments for us. | EU and US |
Service provider | Data collected or shared | Purpose | Place of processing |
|---|---|---|---|
CommScope |
| As we provide training on CommScope’s behalf, we are required to provide them with certain information about your training, so that they can support their Partner program and provide support to their customers who have or are looking to participate in training on the CommScope Infrastructure Academy. | US |
ATA’s and Instructors |
| Where users undertake classroom based, or flexible training, data is shared with instructors and ATA’s to enrol student on and keep a record of your classroom learning. | EU and US |
We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with the CommScope Infrastructure Academy. These may be ‘session’ cookies, meaning they delete themselves when you leave the CommScope Infrastructure Academy, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.
Service provider | Purpose |
|---|---|
Google, Inc. | Google Analytics uses cookies allows us to see information on the activities of visitors to our website and users of our service, including page views, source and time spent on The CommScope Infrastructure Academy. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. To opt out of being tracked by Google Analytics across all websites click here. |
Browser Update | Browser-update is a tool to collect information about your browser and notify visitors that they should update their web browser in order to use your website. |
| Font Awesome | Font Awesome uses data about how you use Font Awesome content delivery networks to: optimise the content delivery networks, calculate usage for their pro customer, defend against attack and analyse usage. They do not collect any personally identifiable data on our users. |
Zoho | Zoho uses cookies to provide webchat services, creation of a session and to gather information about your usage of the site, so that we can make determinations as to how to make improvements so our site and services. |
Zendesk | Cookies are used to log in and use the Zendesk services, |